Terms and Conditions for Golden Star

These general terms and conditions establish the legal framework governing the relationship between Golden Star and all individuals who access or use its services. By creating an account, placing a bet, or otherwise engaging with the platform, users confirm that they have read, understood, and agree to comply with all applicable rules.

These terms apply to all account holders, regardless of the device or method used to access the platform. Golden Star reserves the right to update or modify these terms at any time. Users are responsible for reviewing the terms periodically. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

To register and use the Golden Star platform, users must meet the following eligibility conditions:

• Users must be at least 18 years of age;
• Users must be located in a jurisdiction where online gambling is permitted under local law;
• Residents of certain countries may be restricted from accessing services depending on applicable regulations;
• Users must not be registered as self-excluded from gambling services.

Golden Star reserves the rights to request proof of eligibility at any stage. Accounts found to be in breach of these requirements may be restricted or closed.

To access the full range of services available at Golden Star, users are required to complete the registration process and create a personal account. The following conditions apply:

• All information provided during registration must be accurate, current, and complete;
• Each user is permitted to hold only one account; duplicate accounts are not allowed;
• Accounts are strictly personal and may not be shared, transferred, or used by any other individual;
• Users are responsible for maintaining the confidentiality of their login credentials;
• Golden Star reserves the right to refuse registration or suspend an account if the information provided is found to be false or misleading.

Users must update their account details promptly if any information changes.

Golden Star may require users to complete an identity verification process at any point, including but not limited to the following situations:

• Upon registration or before processing the first withdrawal;
• When a withdrawal request exceeds specified thresholds;
• When there is a reason to verify the accuracy of account information.

As part of the verification process, users may be asked to provide documents such as government-issued identification, proof of address, and proof of payment method. Failure to complete verification within the requested timeframe may result in the suspension of account activity or the restriction of withdrawals. Golden Star is required to conduct these checks in accordance with applicable anti-money laundering regulations.

Golden Star provides users with access to a range of online gaming and betting services, including:

• Casino games, such as slots, table games, and live dealer options;
• Sports betting across a variety of events and markets;
• Bonus programmes and promotional offers subject to applicable terms;
• Customer support services accessible via the platform.

All services are provided for entertainment purposes and are subject to the applicable terms, eligibility requirements, and any legal restrictions in the user’s jurisdiction. Golden Star reserves the rights to modify, suspend, or discontinue any service at its discretion.

Golden Star supports a range of payment methods for both deposits and withdrawals, including credit and debit cards, e-wallets, and other options available in the user’s region.

Deposits

• Minimum and maximum deposit limits apply and may vary by payment method;
• Deposits are generally processed without delay, though processing times may vary;
• Golden Star does not charge fees on deposits, though third-party providers may apply their own charges.

Withdrawals

• Withdrawal requests are subject to completed account verification;
• Processing times vary depending on the selected payment method;
• Minimum and maximum withdrawal limits are defined by the platform and may differ by method;
• Users are advised to use the same payment method for withdrawals as was used for deposits, where possible.

All financial transactions are subject to applicable anti-fraud and anti-money laundering checks.

Golden Star offers various bonuses and promotional offers to eligible users. All bonuses are subject to the following general conditions:

• Bonuses are available only to users who meet the applicable eligibility criteria at the time of the offer;
• Promo codes, where applicable, must be entered at the time of deposit or registration, as specified in the promotion details;
• Each bonus is subject to wagering requirements, which must be met before any associated winnings can be withdrawn;
• Bonuses have defined validity periods; funds not used within this period may be forfeited;
• Certain games may be excluded from wagering contribution or may contribute at a reduced rate;
• Only one bonus may be active at a time, unless otherwise specified;
• Golden Star reserves the right to modify, cancel, or withdraw any promotional offer at any time.

Users are advised to read the specific terms attached to each promotion before accepting any bonus.

Golden Star is committed to supporting safe and responsible gambling practices. The following tools and resources are available to users:

• Deposit limits: Users may set daily, weekly, or monthly deposit limits to manage their spending;
• Session limits: Time restrictions can be applied to limit the duration of gaming sessions;
• Self-exclusion: Users who wish to take a break from gambling may request a self-exclusion period;
• Reality checks: Periodic notifications can be enabled to remind users of time spent on the platform;
• Account closure: Users may request permanent account closure at any time.

Users seeking additional support are encouraged to contact organisations such as the Responsible Gambling Council (Canada) or the Canadian Centre on Substance Use and Addiction. Golden Star urges all users to gamble responsibly and within their means.

Golden Star reserves the right to restrict, suspend, or permanently close a user’s account under the following circumstances:

• Breach of any provision of these terms and conditions;
• Provision of false, inaccurate, or misleading personal information;
• Suspected fraudulent activity, collusion, or abuse of bonuses;
• Failure to complete required identity verification;
• A request from a regulatory authority or law enforcement agency.

Users may also request the voluntary closure of their own account at any time by contacting customer support. Upon closure of an account, any remaining balance of verified and withdrawable funds will generally be returned to the user, subject to applicable verification and compliance checks. Bonus balances that have not met wagering requirements will be forfeited upon closure.

Golden Star’s liability to users is limited to the extent permitted by applicable law. The following conditions apply:

• The platform is provided on an “as is” basis; no warranties are made regarding uninterrupted or error-free access;
• Golden Star is not liable for losses arising from technical faults, service interruptions, or events beyond its reasonable control;
• In no event shall Golden Star be liable for indirect, consequential, or incidental damages arising from the use of its services;
• Users assume responsibility for their own decisions, including all bets placed and gaming activity conducted on the platform;
• The platform’s total liability for any claim shall not exceed the amount deposited by the user in relation to the event giving rise to the claim.

Nothing in these terms limits liability for fraud or any matter that cannot be excluded under applicable Canadian law.

Golden Star reserves the right to amend these terms and conditions at any time. Users will be notified of significant changes through the platform, via email, or through other available communication channels. Revised terms become effective upon publication on the official website. Users who continue to use the platform following the publication of updated terms are considered to have accepted the changes. Users who do not agree with revised terms should discontinue use of the platform and may request account closure.

The services provided by Golden Star are operated under its applicable gaming licence. All legal matters relating to these terms and conditions are governed by the laws of the jurisdiction under which Golden Star holds its operating licence.

In the event of a dispute, users are encouraged to contact Golden Star’s customer support team in the first instance to seek an informal resolution. If the matter cannot be resolved through direct communication, users may have the right to escalate the complaint to the relevant regulatory authority or an approved alternative dispute resolution body, as specified in the official terms and conditions published on the Golden Star website.

These terms do not limit any statutory rights available to users under applicable Canadian consumer protection laws.