Golden Star Privacy Policy

Golden Star online casino is committed to responsible data handling and full compliance with Canadian privacy law, including PIPEDA and applicable provincial regulations.

What Personal Data Is Collected

The following categories of personal information may be collected during registration, account use, and transactions:

• Full legal name;
• Date of birth;
• Residential address;
• Email address and phone number;
• Government-issued identification documents;
• Payment and financial information;
• Device identifiers and browsing behaviour on the platform.

Why This Information Is Collected

Personal data is collected for the following purposes:

• Verifying user identity and age as required by Canadian gambling regulations;
• Processing deposits, withdrawals, and other financial transactions;
• Maintaining account security and preventing fraud;
• Meeting anti-money laundering (AML) and know-your-customer (KYC) obligations;
• Delivering and improving the services provided through the platform.

How Data Is Protected

Technical and organizational measures are in place to safeguard all personal information, including:

• Industry-standard encryption (SSL/TLS) for data in transit;
• Secure storage with restricted internal access controls;
• Regular security audits and vulnerability assessments;
• Staff training on data handling and confidentiality obligations.

User Rights

All users have the right to:

• Access the personal data held about them;
• Request corrections to inaccurate or incomplete information;
• Request deletion of their data, subject to legal retention obligations;
• Withdraw consent where processing is based solely on consent.

Requests related to personal data may be submitted through the platform’s designated support channels.

Personal information collected through the platform is used strictly for lawful and transparent purposes. The following describes how data is applied in the delivery and operation of services:

Account Management and Service Delivery

• Creating and maintaining user accounts;
• Processing transactions and verifying payment details;
• Providing customer support and responding to enquiries;
• Sending account-related notifications and security alerts.

Regulatory Compliance

• Fulfilling obligations under Canadian anti-money laundering legislation;
• Complying with responsible gambling requirements set by applicable regulators;
• Responding to lawful requests from government authorities or law enforcement agencies.

Service Improvement and Analytics

• Analysing user behaviour and platform performance to improve the quality of services;
• Identifying technical issues and resolving them promptly;
• Developing new features based on aggregated, anonymized usage data.

Marketing Communications

Where users have provided explicit consent, personal data may be used to:

• Send promotional offers, bonus information, and updates relevant to the platform;
• Tailor communications to individual preferences and activity.

Users may opt out of marketing communications at any time through account settings or by contacting support. Withdrawal of consent for marketing does not affect the lawfulness of processing that occurred prior to withdrawal.

All data processing activities are conducted on a lawful basis and in accordance with the principles of data minimization, purpose limitation, and transparency.

Accessing and Updating Personal Data

Users may request access to the personal information held about them at any time. To submit an access request, users should contact the platform’s support team through the official communication channels listed on the website. Upon verification of identity, the requested information will be provided within a reasonable timeframe in accordance with applicable Canadian privacy legislation.

If any personal data held on file is found to be inaccurate, incomplete, or outdated, users may request a correction. Corrections will be processed and confirmed once the request has been reviewed and verified.

Requesting Deletion of Data

Users may request the deletion of their personal information. Such requests will be assessed in accordance with applicable legal obligations. Certain data may be retained for defined periods as required by Canadian law, including records related to financial transactions, identity verification, and regulatory compliance. Where retention is mandatory, users will be informed of the reason and duration.

Consent to Security and Payment Processing

By registering and using the platform, users acknowledge and consent to the following:

• Personal data, including identification documents, may be used to conduct security and identity verification checks as required by regulation.
• Payment information may be processed and stored by authorized third-party payment service providers for the purpose of facilitating deposits and withdrawals.
• These providers operate under their own data protection standards and are bound by confidentiality obligations consistent with Canadian privacy requirements.

The platform is intended exclusively for users who are 18 years of age or older. Access to the services is restricted to adults, and users are required to confirm their age during the registration process.

Age Verification Limitations

The platform cannot independently verify the age of every individual who accesses the website without the submission of valid identification documents. Users who have not provided the required documentation may be prompted to do so before full access to the services is granted.

Handling of a Minor’s Personal Data

If it is discovered, or if a parent or legal guardian notifies the platform, that a minor has registered or provided personal information, the following steps will be taken:

• The account will be suspended immediately pending review.
• All personal data associated with the account will be permanently deleted from the platform’s systems.
• Any funds deposited by the minor will be handled in accordance with applicable Canadian regulations.

Parents or legal guardians who believe a minor has accessed the platform are encouraged to contact the support team immediately. Requests for data deletion on behalf of a minor will be actioned as promptly as possible.

Golden Star operates through a network of partners and service providers that may be located in countries outside of Canada. As a result, personal data collected through the platform may be transferred to, stored in, or processed in jurisdictions where these partners maintain their operations.

Basis for International Transfers

By registering an account and using the platform, users acknowledge and consent to the potential transfer of their personal information to jurisdictions outside of Canada. Such transfers are conducted only where necessary for the delivery of services and the fulfillment of contractual or regulatory obligations.

Data Protection Across Borders

All third-party partners and service providers who may receive or process personal data internationally are required to:

• Maintain confidentiality of all personal information received;
• Apply data protection standards consistent with the principles set out in this Privacy Policy;
• Comply with applicable data security requirements under the terms of their agreements with the platform.

While the level of data protection in other countries may differ from Canadian standards, contractual and operational safeguards are in place to maintain an appropriate level of protection for all personal information transferred internationally.

This Privacy Policy constitutes a legally binding document governing the collection, processing, and handling of personal data on the platform. The terms set out in this document may, in certain circumstances, alter the scope or legal effects of the rules and obligations described herein, depending on the specific context in which they apply.

When This Policy Applies

The provisions of this Privacy Policy come into effect when a user:

• Creates an account and accepts the terms presented at the point of registration;
• Electronically acknowledges acceptance of the policy through any designated confirmation mechanism on the platform;
• Continues to access and use the services following any published update to this document.

Continued use of the platform after any revision to the Privacy Policy constitutes acceptance of the updated terms. Users are encouraged to review this document periodically to remain informed of any changes.

Limitation of Liability

The platform makes reasonable efforts to maintain the accuracy and completeness of this Privacy Policy. However, the legal obligations of users and the platform remain subject to the applicable laws of the relevant jurisdiction. Nothing in this disclaimer limits any rights users may hold under Canadian privacy legislation.

Cookies are small text files that are placed on a user’s device when they visit a website. These files store certain information about the user’s session and activity on the platform, and are retrieved on subsequent visits to improve the browsing experience.

How Cookies Are Used on This Platform

Cookies are used for the following purposes:

• Statistics and performance monitoring: Collecting aggregated data on how the platform is used, including page visits, session duration, and navigation paths, to evaluate and improve overall performance.
• Behavioural analysis: Understanding how users interact with different features of the platform in order to identify areas for improvement.
• Personalization: Storing user preferences, such as language settings and display options, to provide a more relevant experience on return visits.
• Platform improvement: Identifying technical issues, testing new features, and refining the delivery of online services based on usage data.

Cookie Retention

Cookies placed by the platform are retained for a period of up to one (1) year from the date they are set, unless deleted by the user prior to that date.

Managing Cookie Preferences

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the availability or functionality of some features on the platform. Instructions for managing cookies are available through the help section of most standard web browsers.

By accessing or using the Golden Star platform, users confirm that they have read, understood, and agreed to the terms set out in this Privacy Policy in their entirety. Use of any part of the website or its services constitutes full and unconditional acceptance of this document.

Current Version

The version of this Privacy Policy currently published on the website supersedes all previous versions. In the event of any inconsistency between this version and any prior iteration, the current version prevails.

Policy Updates

This Privacy Policy may be revised from time to time to reflect changes in legislation, platform operations, or data handling practices. When material changes are made, users will be notified through the platform or via the contact information associated with their account. Continued use of the services following any update constitutes acceptance of the revised terms.

Users who do not agree with the terms of this Privacy Policy should discontinue use of the platform and may contact the support team to request deletion of their personal data, subject to applicable legal retention requirements.

Personal data collected through the platform may be shared with third parties under specific and limited circumstances. Such sharing is conducted only where it is lawful, necessary, and proportionate to the purpose for which it is carried out.

Circumstances Under Which Data May Be Shared

Personal information may be disclosed to third parties in the following situations:

• Legal obligations: Where disclosure is required to comply with applicable Canadian laws, regulatory directives, court orders, or lawful requests from government or law enforcement authorities.
• Dispute resolution: Where personal data is relevant to the investigation or resolution of a dispute between the user and the platform.
• Contractual arrangements: Where sharing is necessary to fulfil obligations under agreements with authorized service providers, payment processors, or technology partners.

Identification of Third Parties

Where third parties who may receive personal data are identified on the website, users are encouraged to review their respective privacy practices. Where a third party is not individually listed, the purpose and general scope of the data sharing will be communicated to users as appropriate.

Consent Through Data Submission

By registering and submitting personal information through the platform, users acknowledge and consent to the sharing of that data with authorized third parties in the circumstances described above. This consent does not extend to the sale of personal data or its use for purposes unrelated to the operation and delivery of the services.

The platform may contain hyperlinks to third-party websites that are not owned or operated by Golden Star. These links are provided for informational or functional purposes only.

Third-Party Privacy Policies

Each external website operates under its own privacy policy and data handling practices, which are independent of this document. Golden Star has no control over the content, data collection methods, or privacy practices of any linked third-party websites and assumes no responsibility for them.

User Responsibility When Visiting External Sites

Users are advised to exercise caution when navigating away from the platform to an external website. Before submitting any personal information on a third-party site, users should review that site’s privacy policy to understand how their data will be collected, used, and protected.

The presence of a link on the platform does not imply endorsement of the linked website or its privacy practices. Any interactions users have with third-party websites are at their own discretion and risk.